Grievances

Following the launch of Musim Mas’ Sustainability Policy in December 2014, we recognised the importance of establishing a transparent and accountable Grievance Mechanism to address and resolve any grievances raised against the implementation of our No Deforestation, No Peat and No Exploitation (NDPE) Policy effectively.

Musim Mas introduced the Grievance Mechanism in 2016 to allow all stakeholders – our employees, local communities and NGOs to report any issues in our own operations and throughout our supply chain. We respect and protect the anonymity of the complainants to prevent any potential conflict or reprisal. Grievance Raisers may provide information anonymously using a form on our website, by letter or by SMS.

Musim Mas continuously improve our grievance-reporting to be more comprehensive to ensure stakeholders are kept informed. We welcome any feedback for improvement.

This mechanism outlines our process for receiving, verifying and addressing all grievances raised against us or our suppliers.

All incoming grievances are divided into two main categories: Compliance Grievances and Dispute Grievances. Compliance Grievances may involve breaches of our Sustainability Policy, the RSPO Standards and/or the POIG Charter and Dispute Grievances may involve conflicts between two or more parties.

Under regular business relations, we require our suppliers to undergo regular monitoring and constant engagement to ensure progress on their roadmaps. However, if there is a confirmed non-compliance, we will activate our Grievance Mechanism to resolve the grievance swiftly and effectively.

To better manage our cases on grievances, we have developed a Controlled Purchase Protocol (CPP). It helps us identify if the measures taken towards suppliers are effective and monitor the progress of their action plan to resolve the grievance.

Under our updated CPP released in January 2020, an opportunity is provided to our suppliers to work towards addressing a grievance while maintaining business relations with Musim Mas. However, failure to adhere to the above principles will lead to cessation of business. Suppliers will exit the CPP once all conditions and actions to resolve the grievance are met and normal business relations resume.

We believe that continued engagement with these suppliers is important for sector transformation. Strong supplier relations form the basis of the CPP, on which we leverage on to help in the resolution of grievances.

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No.
Grievance Case
(Kasus Keluhan)
Case Details
(Detail Kasus)
Date of Report
Status
RSPO Membership
1
Alleged
deforestation and social conflict.
(Diduga melakukan praktek deforestasi dan konflik sosial.)
17 November 2017
Active
Non-RSPO
2
Alleged
deforestation and clearance preparation.
(Diduga melakukan deforestasi dan mempersiapkan pembukaan.)
12 April 2019
Inactive
Non-RSPO
3
Peat Forest
Development
(Pengembangan hutan gambut)
18 July 2019
Active
Non-RSPO
4
No public commitment
to combat sustainability issues, not a RSPO member, peatland development,
encroachment into elephant habitat, deforestation, and land conflicts.
(Tidak memiliki komitmen publik untuk memerangi isu keberlanjutan, bukan anggota RSPO, melakukan pengembangan di Lahan Gambut  , perambahan habitat gajah, deforestasi  dan konflik lahan.)
18 May 2015
Inactive
Non-RSPO
5
Deforestation, no
public commitment to avoid deforestation and peat development,
exploitation.
(Deforestasi, tidak memiliki komitmen publik untuk menghindari deforestasi dan pengembangan di Lahan Gambut , eksploitasi.)
21 July 2014
Inactive
RSPO
6
Forest
Clearance.
(Pembukaan Hutan.)
08 June 2019
Active
RSPO
7
Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
10 September 2019
Active
Non-RSPO
8
Social Issues and Land Conflicts.
(Masalah sosial dan konflik lahan.)
23 March 2020
Active
Non-RSPO
9
Land dispute.
(Sengketa lahan.)
16 February 2016
Inactive
Non-RSPO
10
Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
29 October 2019
Active
Non-RSPO
11
Deforestation,
destruction of HCV forest, development on peatland, illegal operations and
failure to meet timelines for RSPO certification.
(Deforestasi, pengerusakan hutan HCV [High Carbon Stock], pengembangan di Lahan Gambut , beroperasi secara ilegal dan gagal memenuhi timeline untuk sertifikasi RSPO.)
17 January 2017
Inactive
RSPO
12
Deforestation,
clearance of orangutan habitat.
(Deforestasi, pembukaan lahan di habitat orangutan.)
December 2017
Inactive
Non-RSPO
13
 Exploitation
of burnt peatlands.
(Eksploitasi Lahan Gambut yang terbakar.)
12 December
2018
Active
Non-RSPO
14
Deforestation,
development on peat, use of fire and disregard for human rights in Papua as
well as other parts of Indonesia.
(Deforestasi, pengembangan di Lahan Gambut, penggunaan api dan pelanggaran Hak Asasi Manusia (HAM) di Papua dan wilayah lain di Indonesia.)
14 September 2016
Inactive
RSPO
15
Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang ditemukan melakukan deforestasi di Ekosistem Leuser.)
11 November 2014
Inactive
Non-RSPO
16
Deforestation,
No NDPE policy nor RSPO membership.
(Deforestasi, tidak memiliki kebijakan NDPE bahkan bukan   anggota RSPO.)
December
2017
Active
Non-RSPO
17
Exploitation and
disrespecting human and labour rights, deforestation and peat
development.
(Eksploitasi dan tidak   menghargai Hak Asasi Manusia (HAM) dan hak ketenagakerjaan, deforestasi dan pengembangan di Lahan Gambut.)
July 2015
Active
RSPO
18
Clearance of
forests, including orangutan habitat.
(Pembukaan hutan, termasuk habitat orangutan.)
December 2017
Inactive
RSPO
19
Social conflict,
encroachment into and conversion of tiger habitat and HCV peatlands, fire within concessions, forested peatland clearance in West Kalimantan.
(Konflik sosial, melakukan perambahan dan konversi habitat harimau dan Lahan Gambut HCV, terjadi kebakaran dalam wilayah konsesi, membuka lahan di hutan gambut Kalimantan Barat.)
07 October 2013
Inactive
Non-RSPO
20
Purchasing FFBs from a company found to have deforested in the Tesso Nilo National Park.
(Membeli TBS dari perusahaan yang ditemukan melakukan deforestasi di Taman Nasional Tesso Nilo.)
05 April
2016
Inactive
Non-RSPO
21
Deforestation,
encroachment into orangutan habitat, and killing of orangutan for food by its workers in one of its concessions.
(Deforestasi, perambahan di habitat orangutan, dan pekerja membunuh dan mengkonsumsi orangutan di salah satu konsesi.)
22 September 2014
Active
RSPO
22
Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
30 September 2019
Active
Non-RSPO
23
Alleged deforestation and planting on peatland, development without EIA, flooding
within Nabire Baru concession, failure in following proper FPIC process,
excessive use of force including using of state security forces.
(Diduga melakukan deforestasi dan melakukan penanaman di Lahan Gambut  , pembangunan tanpa Analisis Mengenai Dampak Lingkungan (AMDAL), menyebabkan banjir di konsesi Nabire Baru, gagal dalam mematuhi proses FPIC, penggunaan kekuasaan berlebihan dengan melibatkan pasukan keamanan negara.)
09 April 2016
Inactive
RSPO
24
Alleged illegal
obtainment of permit for PT HIP, and clearance of secondary forests.
(Dugaan pencabutan izin ilegal untuk PT HIP, dan pembukaan hutan sekunder.)
December 2017
Active
Non-RSPO
25
Forest and peat
clearance.
(Pembukaan hutan dan lahan gambut.)
November 2018
Active
Non-RSPO
26
Child labour, worker
exposure to highly hazardous pesticides, payment below minimum wage,
long-term reliance on temporary labour to fill core jobs and the use of
company-backed unions.
(Terdapat pekerja dibawah umur, pemaparan pekerja terhadap pestisida yang sangat berbahaya, upah dibawah standar upah minimum, memperkerjakan pekerja sementara dalam jangka waktu yang lama untuk melakukan pekerjaan inti dan menggunakan serikat pekerja yang didukung oleh perusahaan.)
08 June 2016
Inactive
Non-RSPO
27
Land clearing
without necessary permits, deforestation.
(Membuka lahan tanpa izin yang lengkap, deforestasi.)
19 September 2018
Inactive
Non-RSPO
28
Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 December 2019
Active
Non-RSPO
29
Deforestation, use
of fire and disregard for local community rights.
(Deforestasi, penggunaan api dan mengabaikan hak masyarakat lokal.)
01 September 2016
Inactive
Non-RSPO
30
 Peat
Development.
(Pengembangan Lahan Gambut.)
12 August 2019
Active
RSPO
31
Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 November 2019
Active
Non-RSPO
32
Land-clearing of the
forest concession.
(Pembukaan lahan konsesi hutan.)
January 2017
Inactive
Non-RSPO
33
Clearance of HCV
forests and habitats of Sumatran Tigers and Elephants.
(Pembukaan di hutan   HCV dan habitat Harimau Sumatera dan Gajah.)
11 November 2014
Active
Non-RSPO
34
Deforestation
and development on peat.
(Deforestasi dan pengembangan di lahan gambut.)
30
October 2018
Inactive
Non-RSPO
35
Deforestation in
Singkil – Bengkung.
(Deforestasi di Singkil – Bengkung.)
12 November 2014
Active
Non-RSPO
36
Illegal FFB from key
conservation area in Riau.
(TBS ilegal dari wilayah konservasi di Riau.)
06 April 2016
Active
Non-RSPO
37
Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
26 June 2019
Active
RSPO
38
Alleged violations against RSPO rules.
(Dugaan pelanggaran peraturan RSPO.)
24 March 2020
Active
RSPO
39
Land claims by
multiple parties.
(Klaim lahan oleh banyak pihak.)
31 July 2017
Inactive
RSPO
40
Development on
peat.
(Pengembangan di lahan gambut.)
July 2018
Inactive
Non-RSPO
41
Deforestation
practice by an affiliated company in Papua.
(Praktek deforestasi oleh perusahaan afiliasi di Papua.)
01 September 2016
Inactive
RSPO
42
Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
11 November
2014
Inactive
Non-RSPO
43
Deforestation

(Deforestasi)

14 December 2018
Active
Non-RSPO
43
Alleged
deforestation by an entity with alleged ownership ties to the Prosper group
of companies/ Far East Holdings.
(Dugaan deforestasi oleh entitas dengan dugaan adanya hubungan kepemilikan dengan perusahaan Prosper Group/ Far East Holdings.)
04 September 2017
Inactive
Non-RSPO
44
Purchasing
FFBs from a company found to have deforested in the Leuser
Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
30 September 2019
Active
Non-RSPO

45

Deforestation
(Deforestasi)

06 December 2019

Active

RSPO

46
HCV land clearance
that involved an orangutan habitat.
(Pembukaan lahan di wilayah HCV yang terdapat habitat orangutan di dalamnya.)
04 June 2015
Inactive
RSPO
47
Deforestation
(Deforestasi)
10 September 2019
Active
RSPO
48
Purported Purchase
of Fresh Fruit Bunches from supplier allegedly engaging in deforestation and
social conflict.
(Membeli Tandan Buah Segar dari pemasok yang diduga terkait dengan praktek deforestasi dan konflik sosial.)
17 November 2017
Inactive
Non-RSPO
49
NDPE Policy
implementation and the impact on deforestation.
(Penerapan kebijakan   NDPE dan pengaruhnya terhadap deforestasi.)
04 May 2018
Active
Non-RSPO
50
Deforestation and
peat forest development.
(Deforestasi dan pengembangan hutan gambut.)
18 July 2019
Inactive
Non-RSPO
51
Deforestation in
East Kalimantan.
(Deforestasi di Kalimantan Timur.)
30 January 2019
Active
RSPO
52
Deforestation, peat
issues, and local community conflict.
(Deforestasi, permasalahan Lahan Gambut , dan konflik dengan masyarakat setempat.)
28 November 2016
Inactive
RSPO

If you have any complaints you’d like to bring up, please take the time to fill up the form in the link below:

I Want to Lodge a Complaint

Channels of Lodging a Complaint

Website submission
Please click here to use the online form.
By Email
sustainability@musimmas.com
By SMS
(62) 8116159071
Required information:
(1) Name of Complainant
(2) Name of Musim Mas subsidiary/ third-party supplier/ others whom the complaint is made against.
(3) Key points of complaint
By Phone Call
(62) 8116159071
By Fax
(62) 61 6613060
In Writing
150 Beach Road, Level 24, Gateway West, Singapore 189720
Attn: Corporate Communications Department (Grievance Coordinator)
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